App / Mobile
ok 00 collects only the account and transaction data needed to run your wallet, process payments through Nagad, Rocket and bKash, and keep your session secure. Access to this platform and the protections described here depend on your local law and the eligible regions we serve.
This policy describes how ok 00 collects, uses and stores personal data when you create an account, make a deposit or withdrawal, or contact our support team. The data we hold includes the registration details you submit at sign-up, the payment references tied to your Nagad, Rocket or bKash wallet activity, device identifiers logged during each session, and any correspondence you send through our published support routes. We do not sell your personal data to third parties. We share data only where a verified payment processor or security provider requires it to complete your transaction or verify your account identity. Retention periods follow what is necessary for transaction records and account integrity. When you close your account, we remove active profile data within the period described in the account closure process shown in your settings. The rights and remedies available to you under this policy depend on your local law and the eligible regions we serve — we do not make a universal legal commitment that overrides local jurisdiction. If you have questions about a specific data point we hold, the contact route in the support section of this page is the right place to start.
Not every digital interaction you have on or around ok 00 falls under this single policy. Four areas define the boundary clearly, so you know exactly what we are accountable for and where a third party takes over responsibility for your data.
Login sessions, password resets and any identity check we run during account setup are fully within scope. We log these events and you can request a summary through the account history section visible after you sign in.
Deposits and withdrawals processed through your linked Nagad, Rocket or bKash wallet generate a reference record held on our side. Those records are in scope. The wallet provider's own data practices are governed by their separate policy.
Game session data — rounds played, table choices, session length — is logged to support account integrity and any dispute resolution process. This data sits inside our policy and is not shared with studios such as Pragmatic Play or PG Soft beyond what the game delivery requires.
Links to external sites, payment provider portals or verification partners that open outside ok 00 are outside our scope. Once you leave our domain, the external service's own privacy terms apply. We do not control what those services collect.
You have real, actionable choices about the data ok 00 holds on you. Start inside your signed-in account area: the profile and history sections show the registration details and transaction references currently on file. If something is recorded incorrectly — a name spelling, a contact address, or a linked wallet number for Nagad or Rocket — you can submit a correction request through the support route listed on this page. We review and action correction requests in the order they are received. For questions about what specific data we hold beyond what the account dashboard shows, raise a written enquiry through our contact form. We will describe the categories of data held without requiring you to go through a formal external process first. If you want to close your account and request data removal, the account closure option in your settings initiates that process. Your eligibility for any specific data right depends on your local law and the region your account is registered in.
Sign in and open the account history section to see the transaction references, session logs and profile fields we hold. This is the fastest way to check what data is currently on file for your account.
If a name, contact address or linked wallet detail is recorded incorrectly, submit a correction request through our support contact form. Include the field name and the correct value so we can action it without delay.
For data held beyond what the dashboard shows, contact us in writing. We will respond with a description of the categories involved. No formal external process is required to ask us a straightforward data question.
The account closure option in your settings starts the removal process for active profile data. The timeline and scope of removal depend on the retention rules described in this policy and your applicable local law.
Three contact paths are available for privacy-related questions. Each route reaches the same account support team — choose the one that suits how you prefer to communicate. Responses are handled in the order received. Availability of each channel depends on current operating conditions published in your account area.
Submit a written privacy question through the contact form in your signed-in account area. Include your registered account ID and a clear description of the data point or right you are enquiring about.
The live chat widget visible on the site connects you to the support team for account-level queries, including privacy concerns. Use it to ask about a specific data field or to start a correction request.
Send a direct email to the address published in your account settings under the support section. Email is the recommended route for formal data enquiries or requests that require a written record of the exchange.
We apply technical and procedural controls to the data we hold. Cookies record session state and authentication tokens — not personal financial details. Your Nagad, Rocket or bKash payment references are handled by the payment processor during the transaction and stored on our side only as a reference string for account reconciliation. We do not store full wallet credentials. Session logs are retained for the period needed to support account integrity checks and dispute handling. After that period, session data is removed under our standard retention schedule. For account security, we recommend keeping your login credentials private and reviewing the device activity shown in your account settings. If you notice unrecognised access, use the account security contact route to flag it without delay.
Cookies on ok 00 manage session state and login tokens. They do not store payment credentials. You can review and clear cookies through your browser settings at any time without losing your account registration.
Nagad, Rocket and bKash transactions generate a reference string stored against your account for reconciliation. Full wallet credentials are never stored on our platform — the processor handles those during the transaction flow.
We keep account and session data for the period required to support transaction integrity and dispute processes. Once that period passes, data is removed under a schedule described in the account closure documentation in your settings.
If you suspect unauthorised access to your account, reach the security team through the support route in your signed-in area. Do not share login details over chat or email — our team will never ask for your full password.
These questions cover what we actually get asked about data, cookies, wallet records and how to act on your rights. If your question is not here, use the contact form in your account area to raise it directly.
We collect the details you enter during registration — name, contact address and the wallet identifier you link for Nagad, Rocket or bKash deposits. Device identifiers are logged when you first sign in. We do not collect data beyond what your account and payment flow requires.
Payment processors handle your wallet credentials during each transaction. On our side we store only a reference string that links the transaction to your account for reconciliation. Full wallet numbers or PINs are never held in our account database.
Yes. Sign in and open the account history and profile sections to view the records on file. For data held beyond what the dashboard shows, submit a written enquiry through the contact form. We describe the categories held without requiring a formal external process.
Submit a correction request through the contact form in your signed-in area. State the field name and the correct value. Our support team reviews requests in the order received and will confirm when the correction has been applied to your account.
The account closure option in your settings starts the removal process for active profile data. Some transaction reference records may be retained for the period required by our reconciliation and integrity processes. The scope and timeline depend on your applicable local law and the retention rules in this policy.
This policy covers how we handle data for accounts registered through ok 00. The specific rights available to you depend on your local law and the eligible regions we serve. We do not make a universal legal commitment that overrides local jurisdiction — check your local rules where relevant.