App / Mobile
This page sets out the legal basis on which ok 00 operates, what governs your account relationship with us, and where this policy applies. Access to our platform depends on your local law and eligible regions — read these terms before opening an account.
ok 00 provides access to casino games and sports betting categories to eligible account holders, subject to the laws of the jurisdiction in which you reside. We do not make representations about the legal status of online gaming in Bangladesh or any other territory — that determination rests entirely with you and your local legal obligations. By creating an account, you confirm that you have checked your local law and that accessing this platform is permitted where you are. Transactions processed through Nagad and Rocket are subject to the terms of those payment providers as well as our own platform transaction policy. We retain records of account activity, wallet movements and identity verification steps as required by the operational rules we apply. Nothing on this page constitutes legal advice. If you are uncertain about your eligibility or local legal position, we recommend consulting a qualified local adviser before proceeding. Our published terms may be updated periodically; the version shown on this page at the time you access it is the one that applies to your account session.
Not everything falls inside this policy. Below we set out the four main areas and whether each sits inside or outside our direct responsibility. Understanding the boundary helps you know where to direct questions.
Covered by this policy. Account creation, login, session management and closure are all governed directly by ok 00. Any dispute about account status should be raised through our published support route, not through a third-party channel.
Partly covered. Deposits and withdrawals processed via Nagad or Rocket are subject to both our platform rules and the individual provider terms. We record the transaction on our side; the payment provider controls the transfer on theirs.
Covered by this policy. Game content, promotional notices and account communications published on ok 00 fall under our editorial and legal responsibility. Game studios supply content under licence; the hosting and presentation are ours.
Not covered. External sites, wallet apps and any service you access by leaving ok 00 operate under their own terms. We have no liability for third-party conduct, data practices or service availability outside our own platform boundary.
Your account record belongs to you, and we make several practical actions available to help you manage it. You can review the activity log inside your signed-in account area at any time — this covers session history, wallet movements processed through Nagad or Rocket, and any identity verification steps you have completed. If a detail in your account profile is incorrect, the account settings section shows the fields you can correct directly; for changes that require document verification, the process is described in the on-screen instructions. Raising a formal question about how we handle your data or about a specific policy point is done through the support route listed on this page. We do not charge for reasonable policy enquiries. Account closure requests are accepted through the same support path — send the request from your registered contact detail so we can confirm identity before acting. Keep a note of any reference number provided when you submit a formal request.
Open the account history page after signing in to see session logs, wallet entries and verification status. No separate request is needed for self-service review.
Editable fields are shown in account settings. Document-based corrections follow the on-screen verification steps; instructions appear when you attempt the change.
Send your question through the published support route using your registered contact. We respond to policy enquiries in the order received; keep any reference number you are given.
Submit a closure request via support from your registered email or mobile number. Identity is confirmed before any closure is processed, and your transaction log is retained per our schedule.
Policy questions, data enquiries and formal requests should go through the contact paths below. Use the route that matches your query type, and always write from your registered account contact so we can verify who is asking before taking action on your account.
Open the chat widget from any page on ok 00 while signed in. Suitable for immediate account questions, session issues and transaction status checks via Nagad or Rocket.
Send formal policy enquiries, data requests and account closure notices to our published support address. Write from your registered email address so identity can be confirmed before we action the request.
The help centre linked in the account menu contains published answers to common policy questions, account steps and transaction scope. Check there first before submitting a formal request.
We apply consistent standards to how your data is stored, who can access it and how long it is kept. The points below cover the areas most account holders ask about. If something is not answered here, use the support route above to send a specific question.
Account records, transaction logs and identity documents are retained for the period required by our operational rules. You can ask for a summary of what we hold by contacting support from your registered account detail.
We use cookies to keep your session active and to remember account preferences. A cookie notice appears on first visit; you can review or adjust your preference through the settings link in that notice.
Password and verification controls are described in your account security settings. We do not share login credentials with payment providers; Nagad and Rocket authentication happens inside their own apps, separate from your ok 00 session.
Corrections to stored personal data and requests to update contact details linked to your Nagad or Rocket wallet are handled through the support email route. Provide your account ID and the specific change needed.
These are the questions we receive most often about our legal terms, account rights and data handling. If your question is not here, the support routes above are the right place to send it.
We do not make that determination for you. Access to this platform depends on your own local law and eligible region. You are responsible for confirming that using ok 00 is permitted where you are before opening an account or making a transaction.
We hold the registration details you provided, your session and activity log, identity verification documents where submitted, and records of transactions processed through Nagad, Rocket or other configured payment rails. You can request a summary via the support email route.
Editable fields are visible in account settings after you sign in. For details that need document verification — such as name or identity number — follow the on-screen instructions shown when you attempt the change. Contact support if the field you need is not self-editable.
Send a deletion or closure request from your registered contact to our support email. We will confirm your identity before acting. Transaction records are retained for the period required under our operational rules even after an account is closed.
Transactions are split in scope: we are responsible for what is recorded on our platform side, and the payment provider is responsible for the transfer on their side. Raise payment issues with us first; we will tell you if the matter needs to go to the wallet provider directly.
We update our terms when our operations or applicable rules require it. The version shown on this page at the time you visit applies to your session. Significant changes are communicated through your registered account contact or via a notice shown when you next sign in.