App / Mobile
This FAQ page is where ok 00 answers the questions our members ask most — from setting up a wallet to switching between live tables and slots on mobile. Check the sections below before reaching out to support; most account and game questions are covered here.
The questions collected here reflect what members in Bangladesh actually ask when they first open an account or start exploring the lobby. We have grouped answers around four areas: account access and wallet linking, game navigation (live casino versus slots), deposit and withdrawal steps using Nagad and Rocket, and how to reach our support team when something is not clear in the account dashboard.
A few structural facts about how the platform is set up — these are the numbers and categories you can verify directly inside the lobby and account area. Game categories, access routes and language support are all visible once you log in.
4
2
3
1
When an FAQ answer does not fully resolve your question, our support team is reachable through the routes published on the site. Check the contact section in your account dashboard for the current available channels — do not rely on third-party contact details shared elsewhere, as those are not verified by us.
The live chat widget is accessible from the account dashboard. Open it when you are logged in and a support agent will respond through the same window. This is the fastest route for account and wallet questions during active hours.
For detailed questions about a specific transaction, a game round dispute or account verification, use the email address listed under the Help section of your account. Include your member ID so the team can locate your record without extra back-and-forth.
The help centre in your account area holds written answers on wallet linking, deposit steps for Nagad and Rocket, and common lobby navigation questions. Check there first — many issues are resolved without needing to contact the team directly.
We write and maintain these FAQ answers based on what we see members ask through live chat and email. Every answer reflects how the platform actually works — not a generic template copied across sites. If something changes in the account flow or lobby, we update the relevant FAQ entry to match.
Every FAQ answer here is written and reviewed by the ok 00 team, not by an external content agency. When an answer refers to account steps or wallet behaviour, it describes the actual flow inside the platform — not a hypothetical or a translated guide.
Wallet questions reference Nagad and Rocket specifically because those are the confirmed rails on the platform. We do not write generic payment answers that could apply to any site — we describe the wallet tab, the field labels and the flow you will actually see.
When a FAQ entry explains a game category, it refers to the categories available in our lobby: live casino tables, self-paced slots and sportsbook. Studio names mentioned — PlayStar, Pragmatic Play, JDB, PG Soft — are the ones supplying content you can open right now.
Account flows, deposit steps and lobby navigation do change. We review FAQ answers when the platform is updated so that what you read here matches what you see when logged in. If an answer looks outdated, use live chat to get the current step confirmed.
Members often ask which mode suits them — live casino or slots. The answer depends on how you want to play that session. This comparison covers the main differences so you can pick the right section of the lobby before you start.
A real dealer runs the round in real time via a video stream. You join an open table, place your stake and the outcome is determined by the live game — not an RNG. Titles like Teen Patti Flash and Roulette Supreme run on this format. Best for sessions where you want the table atmosphere and a social pace.
You set the stake and start each round yourself. There is no dealer, no other players at your table, and you control the session tempo entirely. Slot titles from PG Soft, JDB and Pragmatic Play in our lobby follow this format. Suits shorter sessions or mobile play where you are moving between other things.
The lobby navigation bar keeps both sections one tap away. You do not need to log out or reload to switch from a live table session to the slot room — the menu sits at the top of the lobby page on both mobile and desktop.
Cricket markets — BPL fixtures, international matches — are in the sportsbook section, which sits separately from casino. You can move between sportsbook and casino in the same session using the tab row at the top of the screen.
These are the four structural elements members navigate most often inside the lobby. Knowing where each one sits means you spend less time hunting through menus and more time in the section you actually came for.
The top navigation row in the lobby separates live casino, slots and sportsbook. Tap any tab to filter the visible titles to that category. The live casino tab shows open tables; the slots tab shows all self-paced titles sorted by studio.
Your confirmed payment options — Nagad and Rocket among them — appear in the chip row inside the deposit screen of your account. Each chip opens that wallet's specific deposit form, with the fields and limits we have set for that rail.
Your dashboard shows your current balance, recent transaction history and the verification status of your linked wallet. If a Nagad or Rocket deposit is not reflected in your balance, the transaction record here is the first place to check before contacting support.
The full lobby — live tables, slots and sportsbook — loads in your mobile browser without a separate download. The layout adjusts to portrait mode automatically, and the navigation tabs remain accessible at the top of the screen throughout your session.
These are the questions our Bangladesh members ask most often. Each answer describes the actual step or route inside the platform so you can act on it immediately without needing to contact support.
Go to your account dashboard and open the Deposit section. In the wallet chip row, select Nagad. The form will show the fields and limits specific to that rail — enter your registered Nagad number and the deposit amount. Follow the confirmation step shown on screen. Your balance updates once the transaction is confirmed from Nagad's end.
Rocket is available for both deposits and withdrawals on the platform. Open the Withdrawal tab in your account dashboard and select Rocket from the payment options shown. Enter the amount within the limits displayed and confirm. The withdrawal follows the process steps in your account — check the transaction record there for its current status.
Live casino titles — like Teen Patti Flash or Roulette Supreme — use a real dealer streaming in real time, and the round outcome is determined live. Slot titles are self-paced: you set the stake and start each round yourself, with no dealer and no waiting. Both categories are one tap apart in the lobby navigation bar.
No separate download is needed. The ok 00 lobby runs in your mobile browser and the full layout — live tables, slots, sportsbook and your account dashboard — is accessible there. Open the site address in your preferred browser on Android or iOS and log in as normal. The lobby adjusts automatically to your screen size.
The lobby carries titles from four studios: PlayStar, Pragmatic Play, JDB and PG Soft. These studios supply slot titles and live dealer table games. When you browse the slots section, you can filter by studio name. Live tables are listed in the live casino tab regardless of studio. RTP details are shown only where the individual game or studio exposes them — not all titles display this figure.
Open the transaction record in your account dashboard first — it shows the status of every deposit attempt with a timestamp. If the deposit appears pending, wait for the confirmation from your wallet provider (Nagad or Rocket) before contacting support. If it remains unresolved after the wallet confirms on their side, contact our team via live chat with your transaction reference number ready.